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Feature details

Various display methods

Cordaware bestinformed® offers various methods to display and customize your info. Depending on your needs you can choose from the infoticker or popup with various alignments, statusinfos, silent infos or the info preview.

Bidirectional web administration

Our bidirectional administration website is made to be highly topical and dynamic. Any modification of an item in the field of LDAP/domains or the several client connections like regular desktop client, messenger connections or mobile clients are pushed instantly to the website. These aspects in combination with a large number of innovations and new functions (for example sorting and searching datasets) provide an overall improved user experience. Furthermore the website is now compatible with all conventional browsers.

Example: If a user is running an open browser session, he’ll be notified if new data is available by changing refresh button’s color.

Dynamic addressing / Guardian

Cordaware bestinformed offers powerful functions in the field of dynamic addressing. 

With dynamic Channels it is possible to notify users, who for example are using a specific application when the notification was delivered. With the app “Guardian” it is possible to stop, quit or prohibit the start of an application.

Live access to LDAP directory services

An image of the Active Directory (or any other LDAP-based directory service) can be created in order to synchronize the existing structure/groups and send them messages. Additionally changed data will be updated from the Infoserver ongoing, so if a message is sent out, the current version of the LDAP directory will be used.

For example, this feature allows you to simply select LDAP groups during info creation to quickly message already existing groups from your directory service.

Multiuser concept

The multiuser mode enables a smart, flexible and easy to use arrangement of authorizations and resources. Roles and Profiles build the basic structure for a simplified creation of the right structure according to your requirements.

Using already existing LDAP attributes

It is possible to use already existing LDAP attributes for authentication purposes, like a telephone number from the Active Directory. In many cases this method enables a simple transfer of existing structures for authentication and administrative privileges without a higher administrational effort.

Scalability and Cluster readiness

The architectural structure of Cordaware bestinformed offers a range of flexible opportunities for setting up high availability and furthermore providing failover functionality. With this architectural background it is possible to construct a cluster of several servers (at least two). An advantage of combining servers to a cluster is the established construct acting like a single computer system for every connected client. Therefore a high available system can be ensured for environments with up to very large installations.

Grid architecture for servers located globally

For companies with multiple locations it is also possible to create a redundant server grid with live replicated nodes to ensure a synchronization of the regional locations/systems.

Offline availability / continuity

Our various server grid options provide many benefits for companies with several spread sites. If, for example, the connection between two locations A and B is down, Infoserver from location A is still running in „offline-mode“ as a single „island“. Herewith locally notifications and alerts can still be sent out. As soon as the servers reconnect all data will be synchronized among all nodes automatically.

Kettenglieder

Connection to external systems

Cordaware bestinformed® offers various interfaces for the connection to external systems. Besides MailToInfo and InfoToMail, modern interfaces like MQTT or SNMP can also be used to link already existing systems to bestinformed® smoothly.

IoT connectivity

Accordingly to the challenges of the future, speaking of topics like Internet of Things, Cordaware bestinformed® Version 6 offers different interfaces for connecting to several devices.

The Cordaware bestinformed® mobile concept

The Cordaware bestinformed® Mobile App is now available for iOS and Android!

Do you want to reach your employees who aren’t at their workplaces and provide them with highly important messages at any time?

Connection to already existing messenger

With our bestinformed®-Mobile-concept your mobile devices can be integrated in your current information concept fast and easy in the future. We are currently implementing the interfaces for the following messengers:

Decide for yourself, whether to use the bestinformed® Mobile App or if you prefer to connect via our mobile interface and an already existing App like Facebook or Telegram.

Please consider that a special licensing for the Mobile App ist needed.

TED enhancement: IT-Compliance

The Cordaware TED extension includes some special functions for a software based realization of IT compliance processes. 

Therefore process-related check lists, queries plus corresponding notifications and reminder mechanisms are only set once, but will be initiated for a freely selectable period and excuted routinely afterwards.

Info scenarios

Scenarios offer the possbility to send out a series of messages. Sending out multiple messages with different content, display settings and recipients via a single click is the main feature of scenarios. This way you can inform your users and administrators with different information at the same time.

Response

The response provides the possbility to receive feedback from the recipients of your info. The response can be a pre configured hyperlink or written by the recipients themself.

The recipients of your info can send back their response by simply clicking on a hyperlink.

The responses can be viewed immediately.

Cordaware bestinformed

The Cordaware bestinformed® Standard App

The Starter App is the “low budget” version of user notification.

It contains the basic features for sending out messages via popup (No infoticker).

Details regarding the Cordaware bestinformed® Starter App:

 

Administration interface

The administration of Cordaware bestinformed is proceeded through a web front end.

Time settings (Active, Begin, End)

The time settings can be configured individually in the Info editor.

The following settings are available for usage:

  • Active: Time in which the Info will be available on the server.
  • Begin: Start of an Info.
  • End: End of an Info. (Can be used instead of Active)

Caption

The caption can inform about the creator of the Info, e.g. “Service Desk”.

Defining notifications in different languages

The possibility to define the notification text of an Info in different languages is available in Cordaware bestinformed. If the recipient uses an operating system in one of the defined languages, he will receive the message with the designated text. Otherwise the default Info text will be displayed.

Offline-Info (Client or servertime)

With the offline info settings you can set an info as “offline” so that clients which don’t have an active connection to the infoserver still receive the info. The Infoclient has to have an active connection to the server between the creation and the start of the info. You can also decide if the info uses the client or servertime for the start.

Hyperlinks

Hyperlinks can be added in every Info without any additional effort, regardless of using a ticker or pop up.

Templates

Infos, which are sent more than once in a while, can be saved as Templates. For better organization purposes Templates can also be summarized into Template groups, that cover certain themes (e.g. errors, general information, alarms, etc.).

Filter

Filter are a highly flexible opportunity for addressing clients. Every client connection to the Infoserver owns different attributes e.g. user name, computer name, IP address or the affiliation to a domain. With filters you can create rules in order to address only the users which fit the respective connection attributes (e.g. username contains “doe”). In addition those rules can be also used for creating groups.

Groups

With Groups you can summarize several filters into one group. Those can be used when defined the recipients of an Info.

Number of recipients

The amount of recipients of an Info can be viewed in the Info overview.

Canceling an Info

Active Infos can be canceled in the Info overview. If an Info is canceled, the depiction on the client will be terminated.

InfoToMail

In addition to Infos sent as ticker or pop up, certain groups can be optionally informed by email through the InfoToMail interface.

Supported usage of different time zones

The created Infos can be sent either using the time zone of the server or the time zone of the client.

Preview mode

With this setting you can enable a preview of a sent Info for the recipient. This preview will be shown at the right lower screen edge and won’t be displayed fully until the recipient clicks the preview.

Silent mode

Only an icon will be displayed in the task bar when the client device receives an Info while the silent mode is active. The user can can open the overview of the received Infos and let those display of his device for himself.

Infoclient

Display

Infos can be displayed as pop up (also full screen pop up).

Infos in presentation mode

If the client is in presentation mode (e.g. Microsoft PowerPoint), no Infos will be displayed. In this case it will be prevented, that error notifications will be displayed during a running presentation.

The Cordaware bestinformed® Standard App

The bestinformed Standard App represents the modern standards of a best practice pro active user notification.

Various display methods (e.g. Infoticker and popups with different alignments, Statusinfos, Silent infos and Info preview) as well as enhanced ways of addressing your users.
There is also the possibility to add further features according to your demand.

Details regarding the Cordaware bestinformed® Standard App:

 

Multiadmin administration interface

The administration of Cordaware bestinformed is proceeded through a web front end. Several admins can have access to this administration interface from different devices at the same time.

WYSIWYG editor

A modern WYSIWYG editor enables the adaptable and dynamic creation of Infos and Templates.

Time settings (Minutes, Active, Begin, End, Open End)

The time settings can be configured individually in the Info editor.

The following settings are available for usage:

  • Minutes: Time frame of an Info displayed on the client system.
  • Active: Time in which the Info will be available on the server.
  • Begin: Start of an Info.
  • End: End of an Info. (Can be used instead of Active)
  • Open End: An Info is as long as active until it will be canceled manually.

Period

Periodic Infos are Infos, which will be displayed repetitively in a defined time frame at respective points of times.

Offline-Info (Client or server time)

With the offline info settings you can set an info as “offline” so that clients which don’t have an active connection to the infoserver still receive the info. The Infoclient has to have an active connection to the server between the creation and the start of the info. You can also decide if the info uses the client or servertime for the start.

Editing/Copying/Canceling an Info

Active Infos can be edited, copied or canceled in the Info overview. This mechanism allows you to correct misspelled words in the Info after it has been sent to the Clients for example. Additionally Infos can be copied and edited in a really short time.

Creating an all clear Info

With the function All-clear you can additionally predefine an all clear text for your Info without much effort. The all clear can be sent with one click after a occurred troubleshooting has been solved successfully for example.
Advantage: Through the generation of a dynamic ID the all-clear will be only sent to those clients, which have received the prior information about the breakdown.

Caption

Precursory text, that will be shown at the end of the Info ticker while the Info is displayed on the Client.
The caption can inform about the creator of the Info, e.g. “Service Desk”.

Number of connected Clients

The amount of Clients currently connected to the Infoserver will be displayed in the Dashboard.

Quickuser

The Info editor gives the opportunity to send Infos to individual users, so called Quick users.

Number of recipients

The amount of recipients of an Info can be viewed in the Info overview.

Filter

Filters are a highly flexible opportunity for addressing clients. Every client connection to the Infoserver owns different attributes e.g. user name, computer name, IP address or the affiliation to a domain. With filters you can create rules in order to address only the users which fit the respective connection attributes (e.g. username contains “doe”). In addition this rules can be also used for creating groups.

Groups

With Groups you can summarize several filters into one group. Those can be used when defining the recipients of an Info.

Info as Pop-Up

Infos can also contain pictures. For a better user experience you can define an Info as a pop up, so the media will be displayed more accurate.

Preview mode

With this setting you can enable a preview of a sent Info for the recipient. This preview will be shown at the right lower screen edge and won’t be displayed fully until the recipient clicks the preview.

Silent mode

Only an icon will be displayed in the task bar when the client device receives an Info while the silent mode is active. The user can can open the overview of the received Infos and let those display of his device for himself.

Accessibility

Cordaware bestinformed provides a function, which contains a special display option for the local info overview. The Infos in this overview can be recognized by a text-to-speech program, by which also visually impaired people can receive the Info. The user can open contained hyperlinks additionally, if the Info does so.

Templates

Infos, which are sent more than once in a while, can be saved as Templates. For better organization purposes Templates can also be summarized into Template groups, that cover certain themes (e.g. errors, general information, alarms, etc.).

Scenarios

In certain standard situations you can send a series of notifications with just a couple of clicks at the same time through scenarios. The opportunity to send a series of Infos with different contents, presentations and recipients is an essential feature of Scenarios. For example, you can provide different information for responsible persons than for end user when facing an IT related problem.

ScriptVars

ScripVars are used as placeholders in the Info text. The required values can be filled into the ScriptVars when using Templates in combination with standardized notifications, before sending them to the respective Clients. Infos, like a regularly server maintenance, can be created easier and faster through this feature in general.

Hyperlinks

Hyperlinks can be added in every Info without any additional effort, regardless of using a ticker or pop up.

InfoToMail

In addition to Infos sent as ticker or pop up, certain groups can be optionally informed by email through the InfoToMail interface.

MailToInfo

Emails can be sent to the Infoserver by using the MailToInfo interface, which will be displayed as an Info on the respective client devices of the defined recipient group.
Error notifications from event managers and database applications can be displayed as an Info therefore for example. A internally used ticket tool can also be connected to Cordaware bestinformed, so your employees can be informed fast and easy about new tickets. Another possibility can be the connection of a fire alarm control panel in order to send automatically created notification to the affected workplaces. If required, the screens of the affected clients can be locked additionally, which prevents unauthorized third parties to access the device.

Defining notifications in different languages

The possibility to define the notification text of an Info in different languages is available in Cordaware bestinformed. If the recipient uses an operating system in one of the defined languages, he will receive the message with the designated text. Otherwise the default Info text will be displayed.

Infoclient

Various display formats

Infos can be displayed as ticker (news-ticker) or pop up (also full screen pop up).

Infos in presentation mode

If the client is in presentation mode (e.g. Microsoft PowerPoint), no Infos will be displayed. In this case it will be prevented, that error notifications will be displayed during a running presentation.

Environment variables

You have the possibility to define environment variables in the Info text, which will contain the respective value of the client when being displayed as news-ticker on the screen, e.g. %Time% and %Date% will display the current time and date of the client.

Silent mode with time settings

Your end users have the possibility to displace the Info client into silent mode for a certain period of time. The Infos, which the client would receive in the defined period of time, won’t be displayed instantly on the screen. As a result, the appearance of Infos while holding a meeting for example will be restricted. The received Infos can be still displayed through the info history of the client at any time.

Cordaware TED

Regular customer- and staff-surveys are indispensable for modern management and common quality management systems, such as ISO or EFQM, even demand this process.

So far, the de facto implementation of these processes has proven to be quite intense and challenging. Paper questionnaires had to be provided, distributed and evaluated manually. A substantial improvement to this matter are the currently popular online questionnaires. Thus, much time and paper can be saved and the results are mostly available in digital form for further processing. Yet, these procedures still have potential for improvement, mainly in the areas of feedback-ratio and speed. Not all employees participate promptly and the partially circumstantial authentification process often acts as a barrier for the user.

Therefore, Cordaware TED offers visionary live-polling. Surveys appear instantly as link in the bestinformed® ticker, are promptly answered and the results are sent back to Infoserver immediately. Thus, the evaluation is available at once, it can be exported to various formats or analysed with the internal reportgenerator.

By using the Cordaware TED procedures, the currently best possible return- and feedback-ratios can be obtained.

Quit running your surveys with “brakes-on”, try Cordaware TED today!

The results are evaluated automatically. They are available immediately after the runtime has ended and can be printed right away.

Of course, your corporate design can be integrated into the user interface after implementation. Data, that would usually require a lot of time and effort to receive, can now be acquired in a matter of minutes. Especially when it comes to customer satisfaction, it is helpful to be able to determine dissatisfaction and problems quickly and to react accordingly.

An overview of functions:

  • Dynamic sequence of questions
  • Routing logic
  • Multiple choice + open question options
  • Rating questions with any number of ratings
  • Numeric entry fields
  • Date field
  • Information tables with any number of rows and columns
  • Evaluation tables with any number of evaluation fields and options

Main areas of use:

  • Measuring customer satisfaction
  • Surveys
  • Voting
  • Employee feedback
  • Quick decision-making

Advantages:

  • Saves time
  • Reduces costs
  • Considerably increases flexibility and ability to make decisions
  • Increases acceptance (e.g. by measuring customer satisfaction of a Service Desk)
  • etc.

Get a definite head start by being able to make decisions quickly, despite having a large range!

Further functionality:

  • Extended display possibilities for tables
  • Users can resume aborted surveys
  • Interview mode
  • Summary of own answers for users
  • Copying single questions
  • Import / Export survey

Examples of use - Cordaware TED

Simple example for creating a standard report:

  • 1. Measure customer satisfaction for IT service-management

    The Service Desk would like to be regularly informed about its customer satisfaction. With Cordaware TED, you provide the suitable survey and receive the feedback as quickly as possible. With this dynamic feedback procedure, you can react to trends and requests of service customers in no time.
  • 2. Employee questionings e.g. 360° Feedback
    Spice up your feedback procedure.

    – How motivated are our employees?
    – How high is the actual identification with our corporate identity and philosophy?
    – Is our business culture alive?

    Employee motivation and identification are the key factors for the entire enterprise success.

    Not without reason are regular feedback processes meanwhile an inherent part of the certification of quality standards. Only those, who regularly catch up with moods, trends and opinions of their staff, can take adequate measures for increasing the motivation and identification, thus increasing the long-term business success. The high return-ratio and performance of Cordaware TED offers the ideal technical basis for your success.

  • 3. Get decision-making data

    Examples:

    a.) The next-door property is for sale. The opportunity to buy should be seized within the next few days. A survey is created with Cordaware TED that determines the total number of vehicles used by employees and the average amount of time they spend looking for a parking spot each day. The survey and its results were conducted and evaluated within half a day. The company buys the property. Now, there is sufficient parking for all employees.

    b.) Efficient request of inventory-referred data.
    Some departments must report inventory data, such as print or copy levels, in regular intervals. With Cordaware TED, these data can be obtained fast, simply and painless companywide.

TED enhancement: IT-Compliance

The new Cordaware TED extension includes some special functions for a software based realization of IT compliance processes.

Therefore process-related check lists, queries plus corresponding notifications and reminder mechanisms are only set once, but will be initiated for a freely selectable period and excuted routinely afterwards.

Functional expansion - Pimp my App!

Smart functions for the optimal expansion of your realtime communication platform!

Detailed recipient and connection overview with history

Recipients overview

In the Info overview you can check, if an Info has been sent successfully and who has received it. The button “Recipients” provides you a detailed view of all recipients with receiving date of the Info. Information about the Info clients like domain, computer name, etc. are shown additionally.

Detailed connection overview

By default, the Dashboard shows how many clients are currently connected to the Infoserver.
In the detailed connection overview you can see the connected clients with their attributes like username, IP address, etc.
A history of all previous clients connections is also available.

One-Time Info

The option “one-time” displays the Info only once per client, regardless how often user log on and off and what active time is set for the Info.

Winlogon and Taskbar caption

Notifications on the logon desktop

If no user logged in, this function allows you to display Infos also on the logon desktop, e.g. in case of emergency, error during login, etc.

TaskbarCaption

The TaskbarCaption can be used to display a task bar on the login screen.
An individual text or client information can be represented in this task bar through environment variables, such as the computer name or the computer ID.

Not closeable Info

This option offers you the possibility to restrict the closing of an Info by the recipient. In case of an alarm, where the recipient must leave his workplace, you can block his screen with an full-screen pop up. Thus, it is not possible for unauthorized third parties to access to computers and data.

Close by hyperlink

If the recipient clicks on an inserted hyperlink, the info can be closed. For example, if you want to have a reading confirmation for an Info from the recipient, which is defined behind the hyperlink.

Prioritized Master Info

With this option you give the created Info the highest priority and all other info on this client will be canceled.

Sound

With this function you can add a sound file to an Info. E. g. a siren in case of an alarm.

Channels

The client has the possibility to subscribe to a Channel. Those channels serve the creator of an Info as an additional form of addressing. This allows your users to decide for themselves whether to receive information about this channel, such as a newsletter.

Autoupdate

The Autoupdate function of Cordaware bestinformed automatically updates all clients, that are connected to the network, with new versions of the Info client.

Powerful apps for the costumization of your solution regarding your needs:

Addressing clients dynamically / Monitoring

The dynamic addressing in Cordaware bestinformed forms the highest level of dynamic real-time information distribution. When sending a so-called dynamic Channel, information are no longer sent based on LDAP attributes or user groups, because the information will be sent through specific attributes. For example, a message to all users of a particular program or a message to all users of a running service and so on.
With the monitoring function, different attributes and processes of the client can be viewed and, if necessary, a message can be sent. Additionally, reports can be created with the help of the report app.

Guardian

With this app you can use a graphical user interface for the dynamic addressing of information of so called “Guardian”. You can switch between processes and window titles. At the same time, you can choose how to proceed with the process or the window. For example, running processes can be terminated and blocked. Among other things, you can shape your change processes significantly more effective. In addition, there is the option for the user to save his data before termination.

Domain connection (LDAP) / Group manager

The domain app contains following features among other things:

  • Registration of LDAP directory services and domains
  • Direct access to LDAP groups when sending an Info
  • Synchronization of LDAP groups with local bestinformed© groups, if needed
  • Designing Roles and Rights based on existing LDAP attributes (no second right management needed)

Team

With the App “Team” you gain all functions for displaying the client structure of your company. Besides the admin different roles with scale-able resources and rights can be defined here. The assignment of roles can be utilized with LDAP attributes which you can define with filters as you like. As a result your clients can log into the web interface and gain automatically the correct rights and resources.

Cluster

The modular server architecture of Cordaware bestinformed 6 enables the possibility to let the Infoserver, webserver and database operate independently. This app allows you to sum up as many bestinformed installations as you want into a cluster or grid. Thus, loadbalancing and high availablity of both computing and network as well as fail-safe security or also extern storage of your data is provided.

Remote maintenance of client configuration

With this feature you have the possibility to configure your clients through the Infoserver comfortably and easily. This will save up much time, because you don’t have to change the settings on every client separately.

Terminal server / Citrix virtualization

The certification and check trough Citrix confirms reliable and also easy usability of Cordaware bestinformed in connection with different visualizations or mixed environments. The functionality reaches from desktop / server virtualization to virtualization of applications with Citrix Xen-App.

Content management

With the help of content management, files of any type can be uploaded and managed on the Infoserver. This provides the files centrally on the server and can be distributed quickly and easily in a news-ticker or pop up.

Response

The Response app offers the possibility to answer on received Infos. These answers can be manually written by the user or predefined through a hyperlink.

Safety group

Safetygroups give the opportunity to check and confirm an Info by an entitled group of recipients before sending.

Textfiles / Filegroups

If you are using groups from other systems, e.g. from external databases, this app will help you. Here it is possible to create and edit text files directly in the interface.

Concierge

The app Concierge gives you the option to connect a few mobile mobile messengers to Cordaware bestinformed and send messages to those messengers. Through this your way of communication along the company can be designed more flexible. Messengers such as Telegram can be connected.

Statusinfo

StatusInfos offer an additional possibility to display Infos besides news-ticker and pop up. A window will be shown above the task bar including the defined status. Therefore you can inform your users about the current status of a maintenance without interrupting their workflow.

Pushbutton

With the Pushbutton app you can configure keys which can be used for sending out a stored template or an alarm.

Evaluation and reports

With the Reports app you get a complete overview over specific data of Cordaware bestinformed. With predefined templates you can create reports of your data, for example a statistic of every number of recipients from your last ten Infos.

Cordaware bestinformed® is Citrix ready

Cordaware bestinformed® is compatible with Citrix and has been certified by Citrix Ready. A list of compatible Citrix products can be found here.