Troubleshooting

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Troubleshooting

Sometimes simple errors can be checked by yourself, for this we have provided a small guide.

 

hmtoggle_arrow1Registration in Appsbox with a provider fails due to the following errors

 

Provider (Coid) not available

 

The Coid is either misspelled, please pay attention to the correct spelling (upper and lower case)

 

 

Email not found

 

The email address is either misspelled (case-sensitive) or the user is not authorized to register with the provider with the email address.

 

 

Coid or email wrong

 

Please check the firewall settings regarding the outgoing connections or the Internet connection.

 

 

Access denied

 

The administrator has set a setting that no more devices can be registered. Please ask your contact person directly.

 

 

hmtoggle_arrow1Check internet connection

 

1.Please check first if there is a general problem with your internet provider.

 

2.Is the download and upload speed from the Internet provider correct, this can be checked e.g. with a speed test on the Internet.

 

3.Are the firewall settings regarding the port list set correctly?

 

4.Does a so-called "ping" command to the address of the provided pool proxy work via the command line?

 

 

hmtoggle_arrow1The connection via the Appsbox is a bit slow

 

This can have several reasons, please check the network or Internet connection for download and upload speed. Does the Internet provider have temporary disruptions or are you using a hotspot (e.g. public or cell phone 5G; LTE; 3G, EDGE or the data volume of your mobile provider is already used up, and therefore the connection is limited).

 

 

hmtoggle_arrow1Check provider status (yellow, red, green)

 

The provider status shows a small status about the state for the user. Here you can find a listing about the provider status.

 

 

hmtoggle_arrow1In the Appsbox, the provider displays "Please wait, too many users". What does this notice say?

 

Currently, there are too many other users connected to the Appsbox and using different resources, this is due to the Concurrent(1) Licence.

 

(1) Concurrent Access Licence ⇒ The server registers the number of currently assigned licences and grants every principally authorized client(2) the right to use. If all licences are assigned, an additional concurrent client must wait until another client ends its session and thus a licence is available again.

(2) Client = Appsbox per operating system session

 

 

hmtoggle_arrow1The Appsbox shows a red error message, "No connection to the local backend!"

 

Windows

Please check if the Windows service "Cordaware_best_zero" is started, otherwise you are welcome to start it.

 

MacOS

Please run the following commands in Terminal to reinitialize the service on macOS:

 

 

sudo launchctl stop com.cordaware.best_socks

sudo launchctl start com.cordaware.best_socks

 

Linux

Please run the following commands in the terminal to reinitialize the service on Linux:

 

 

sudo systemctl stop bestsocks.service

sudo systemctl start bestsocks.service

 

 

hmtoggle_arrow1The Appsbox displays a red error message "Initiate bestzero"

 

This hint is displayed shortly after starting the Appsbox until the connection to the local backend of the bestzero® component is established.

 

 

hmtoggle_arrow1My remote desktop connection via Appsbox is behaving a bit slow

 

This behaviour is usually due to the upload speed from your ISP or if your line is busy. It may also help to check the "Experience" tab in the Windows settings when starting a remote desktop connection.        

 

 Remote Desktop